Diyarbakır Metropolitan Municipality’s On-Site Solutions initiative, launched to hear residents’ requests, suggestions and complaints directly on the ground and speed up the process of finding solutions, is continuing. Teams working under the Public Relations Unit of the Department of Press, Publications and Public Relations are meeting residents through public relations stands and visits to local businesses.

The teams set up public relations points in Huzurevleri neighbourhood and at Gazi Yaşargil Training and Research Hospital in Kayapınar district, as well as at Dağkapı Square in Sur district. At these points, residents’ requests, suggestions and complaints concerning municipal services were heard and recorded.

Visits to local businesses in industrial estates

As part of the fieldwork, the teams also visited businesses in the 2nd, 3rd and 4th Industrial Estates. They provided business owners and residents with information about the Metropolitan Municipality’s communication and application channels and distributed leaflets containing details of these channels. Requests and suggestions received during the visits were formally referred to the relevant units and departments.

50 requests recorded

The teams engaged with around 800 residents at the stands set up at Gazi Yaşargil Training and Research Hospital, Dağkapı Square and Huzurevleri neighbourhood. Fifty requests concerning roads, pavements, infrastructure, environmental cleanliness and street furniture were recorded and referred to the relevant departments for consideration.

Requests falling within the Metropolitan Municipality’s area of responsibility were referred to the relevant municipal units, while matters falling under the authority of district municipalities were passed on to the relevant district municipalities.

Inspections, cleaning and pest control in Kayapınar

Following the fieldwork, the On-Site Solutions teams and Kayapınar Municipality’s Municipal Enforcement Unit carried out inspections in Kayapınar. Two businesses found to be operating without the required licences were sealed. Staff from the Department of Municipal Enforcement and Kayapınar Municipality’s Municipal Enforcement Unit also carried out inspections relating to obstructions and unauthorised parking.

The On-Site Solutions teams and Kayapınar Municipality’s Cleaning Services Unit carried out cleaning work in the area. Teams from the Department of Health Services also carried out pest control against houseflies and mosquitoes. As part of the work, rubbish bins were treated against pests and bins at locations where they were needed were replaced. Work on the other requests raised by residents is continuing.

Public relations points to be expanded

As part of the On-Site Solutions initiative, public relations stands are planned to be set up in different neighbourhoods in the coming period. The aim is to make it easier for residents to access municipal services, submit their requests directly and speed up the resolution process by ensuring that requests are quickly passed on to the relevant municipal departments.